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Frequently asked questions
The brush paint is not included in the box.+
I ordered touch up paint a year ago. I only got around to opening my kit today for the first time and found the paint has solidified. What can I do to use it again?+
What is the shelf life of the paint?+
The shelf life of our product is up to 11-12 months.
How can I find the color code of my car?+
The color code for your car can usually be found on a sticker or plate in the driver-side door jamb, the glove box, or in the trunk. The location and format of the code can vary depending on the make and model of the vehicle.
The code may be listed as a combination of letters and numbers and may be referred to as the "paint code," "color code," or "exterior paint code."
If you can't find the color code on the sticker or plate, you can also check your vehicle's registration or insurance documents, or contact your car's manufacturer for assistance.
It's also worth noting that some cars have multiple color codes, depending on the different parts of the car, like the roof, hood, or trunk.
How can I track my order?+
There are a few ways to track your order, depending on the retailer or shipping company that you used.
Check your email: Many retailers will send you a confirmation email with a tracking number when your order is shipped.
Visit the retailer's website: Some retailers will allow you to track your order by logging into your account and viewing your order history.
Use a tracking number: If you have a tracking number, you can use it to track your package on the website of the shipping company (such as UPS, FedEx, DHL, etc.)
Contact the retailer: If you are unable to track your order online, you can contact the retailer and they will be able to provide you with tracking information.
It's worth noting that it can take 24-48 hours for the tracking information to be updated after the package is shipped, so if the tracking information is not immediately available, please check again later.
What is a good temperature to work in?+
Can I apply the paint in an airbrush?+
What are the differences between Basic, Plus and Pro KITs?+
The differences between Basic, Plus, and Pro Kits depend on the specific product or service that is being offered. However, in general, these terms are often used to indicate different levels or tiers of a product or service, with each level offering different features or benefits.
A Basic Kit usually includes the minimum required items or features to get started with a product or service. It may be the most affordable option but also the most limited.
Package Contents
25 ml Paint Tailored to Color Code of Your Car
50 ml German Patented Cleaning Solution
25 ml Carnauba based Wax
25 ml Paste
Other materials necessary for application
A Plus Kit may include additional items or features that are not included in the Basic Kit. It may offer more value than the Basic Kit but also cost more.
Package Contents
50 ml Paint Tailored to Color Code of Your Car
50 ml German Patented Cleaning Solution
25 ml Carnauba based Wax and
25 ml Paste
Other materials necessary for application
A Pro Kit typically includes the most advanced or professional-grade items or features. It may be the most expensive option but also the most comprehensive.
It's important to check the specific details of each kit to understand what's included and to decide which one fits your needs and budget.
Package Contents
100 ml Paint Tailored to Color Code of Your Car
100 ml German Patented Cleaning Solution
25 ml Carnauba based Wax
25 ml Paste
Other materials necessary for application.